OP Central Finland maintained solid performance through September, though operating profit declined. The bank's operating profit fell to €31.7 million compared to €37.4 million during the same period last year. Staff costs grew significantly during this period.
The bank increased its workforce by 21 employees earlier this year, reaching 189 staff members by September's end. Most new hires focused on customer service roles. The regional bank began handling customer web messages directly in September. Since November, all customer calls receive local responses.
Net interest income dropped 13.3% to €41.7 million. The bank anticipated this decrease due to falling general interest rates. Expenses grew faster than revenues, weakening profitability.
Bank officials project operating profit will remain strong this year, though below 2023 levels. The institution continues expanding its local service capabilities despite economic pressures. This reflects Finland's banking sector adapting to changing interest rate environments while maintaining service quality.
Why expand staff during profit declines? The move suggests strategic investment in customer experience despite short-term financial impacts.