The Copenhagen Health Platform experienced major login issues on Thursday. Technical problems prevented healthcare workers from accessing critical patient records. Only hospitals in the Copenhagen region faced these operational disruptions.
Hospital staff reported being unable to log into the system throughout the morning. Regional authorities confirmed the problems stemmed from technical failures. They are actively working to restore full access but cannot provide a timeline for resolution.
The login failures forced Nordsjællands Hospital in Hillerød to cancel all non-emergency surgeries. Hospital management activated their crisis response team to handle the situation. Emergency services continued operating despite the technical challenges.
What is the Copenhagen Health Platform? This digital system stores patient medical records for Copenhagen and Zealand regions. Healthcare professionals rely on it to access test results, scans, and treatment histories. The platform serves as the primary medical database for major hospitals including Rigshospitalet and facilities in Herlev, Gentofte, and Hvidovre.
This marks another setback for Denmark's digital health infrastructure. The platform launched in 2017 after years of development and substantial public investment. Previous technical issues have disrupted medical services in the past, raising questions about system reliability.
Patients can still access their own records through the My Health Platform portal. This separate system for patients remained operational during the healthcare staff login crisis. The patient portal exists both as a website and mobile application.
The timing raises concerns about healthcare digitalization. When core systems fail, patient care faces immediate risks. Regional authorities must explain why backup systems didn't prevent service disruptions. They also need to demonstrate how they'll prevent future occurrences.
Healthcare digitalization promises efficiency but demands reliability. This incident shows how technical failures can directly impact medical services. System stability becomes critical when patient care depends on digital access.
Regional officials continue investigating the root cause. They haven't determined how many employees lost access or what triggered the system failure. The problem didn't affect all staff members equally, suggesting partial system degradation rather than complete collapse.