Ruter's ticket system experienced technical problems during Thursday morning's commute. The public transport operator confirmed app issues affected ticket purchases across Oslo.
Passengers received notifications about free travel on buses, trams, and metro services. The system outage lasted approximately 30 minutes during peak morning hours.
A company spokesperson acknowledged the technical difficulties in a statement. Control officers were informed about the situation and instructed to allow travel without tickets.
For train and ferry services, passengers needed to purchase tickets directly from onboard staff. These purchases were made without additional boarding fees during the outage period.
Technical problems with digital payment systems create real challenges for public transport reliability. When systems fail during rush hour, it affects thousands of commuters who depend on punctual service.
Ruter operates Oslo's comprehensive public transportation network. The system includes buses, trams, metro lines, trains, and ferries serving Norway's capital region.