Vy's website and mobile app suffered major technical problems on Thursday evening. The issues prevented users from accessing travel suggestions or purchasing tickets through both platforms.
The company acknowledged the instability affecting multiple services. They advised customers to try again later in a message displayed within the app.
Around 8:00 PM, the mobile app appeared to resume normal function. The website continued experiencing problems hours into the outage.
Company representatives stated they were working to identify the cause of the technical challenges. They confirmed passengers could purchase tickets directly from train conductors without paying the usual onboard surcharge during the disruption.
This extended service outage highlights the vulnerability of digital travel systems that millions rely on daily. When core booking platforms fail, it creates immediate inconvenience for travelers and revenue loss for transport providers.
Technical failures in critical infrastructure like transportation systems require robust backup solutions. The incident shows how dependent modern travel has become on digital platforms functioning perfectly.